Find out more about our policies.

Personal Information Protection Policy

Your Privacy is very important to us.  To view our Personal Information Protection Policy click here.


  • Every effort will be made to accommodate your needs or special considerations.
  • For first time customers, a site meeting is conducted.  A complete review of work to be performed and insurance company’s expectations will be confirmed at this time.

Payment Policy

  • Cash, cheques, e-transfers or will invoice you through PayPal.
  • For weekly contracts, payment is due prior to the first site inspection.
  • Monthly contracts will be billed at the first of each month.

Record Retention

  • All personal information is maintained in accordance with privacy legislation requirements.
  • A check list of each site visit will be provided at the completion of the contract or will be emailed upon request.
  • A trip itinerary or contact information is required in the event of an incident that would require owner approval or input.


  • Keys are coded and kept in a locked and secure area.

Cancellation Policy

You may cancel this contract from the day you enter into the contract until 10 days after you receive a copy of the contract.  You do not need a reason to cancel.

If you do not receive the goods or services within 30 days of the date stated in the contract, you may cancel this contract within one year of the contract date.  You lose the right if you accept delivery after the 30 days.  There are other grounds for extended cancellation.  For more information, contact your provincial/territorial consumer affairs office.

If you cancel this contract, the seller has 15 days to refund your money and any trade-in, or the cash value of the trade-in.  You must then return the goods.

To cancel you must give notice of cancellation at the address in this contract.  You must give notice of cancellation by a method that will allow you to prove that you gave notice, including registered mail, fax or by personal delivery.

Did you know…..

  • If a visitor were to be injured by slipping on a snow-covered walkway on your property, you may be held legally responsible.
  • The City of Edmonton Community Standards Bylaw requires that you clean the public walks around your property down to the pavement within 48 hours of a snowfall.  
  • If you are away from your home for more than four days during normal heating season, you must drain the plumbing or have your home checked regularly to ensure that the heat is maintained. 
    Below find a link to an important PDF created by  Insurance Bureau of Canada. All About Home Insurance